Shipping Information

Shipping Methods and Policies

What shipping methods does Pro Cable Supply use?
Pro Cable Supply utilizes UPS and FedEx. The US Postal Service can be used on rare occasions.

How do I know which shipping options are available, and how much they cost?
Once the items you wish to order have been added to your cart, you can click on the Calculate shipping link. Once you enter your city, state, and zip code, the available shipping options and their costs will be displayed. You can also view this information during the checkout process.

What is the difference between a commercial and residential address?
If you are having your order shipped to someone's home, your order is sent to a residential address. Orders sent to a business or office building are shipping to a commercial address. It is generally cheaper to ship to a commercial address rather than residential.

How are shipping costs determined?
Shipping costs are determined based on the weight of your order and the ship-to address. It is good to keep in mind that shipping costs will change if you add items to your order, or change the address that the items are being shipped to.

Does Pro Cable Supply profit on shipping costs?
Pro Cable Supply does not profit on shipping costs. The amount that the shipping company charges is basically the amount that we charge you.

Can I have items shipped on my company's account number?
If you have a UPS, FedEx, or freight account number that you would prefer to use when your order is shipped, we are happy to accommodate this.
Once I have placed my order, how soon will it ship?
Orders placed Monday-Friday before 4:00 P.M. Pacific Standard Time generally ship out the same day that you order. Orders with out-of-stock items are the main exception to this. Once your order has been placed, you can check the status by signing on to our website. A confirmation e-mail with the tracking number is also sent once your order has shipped.
Does shipping occur on weekends?
Pro Cable Supply is not open during weekends. Orders placed on weekends will be processed the following Monday. Shipping companies also do not normally ship on weekends, so delivery time is given in business days. For instance, orders placed on a Friday with overnight shipping selected will arrive on the following Monday. For orders placed on a Friday that must arrive on Saturday, a Saturday delivery option is sometimes available.
How do I track my order once it has shipped?
A confirmation e-mail with the tracking number is also sent once your order has shipped.
Will a signature be required when my package is delivered?
For all ground shipments, no signature is required at the time of delivery, and a package may be left on the premises without your being notified prior. For all faster shipments, such as UPS or Fed-Ex 3-day, 2-day, or overnight delivery, a signature is required, and packages will not be left on the premises without a signature.
What happens if there is a problem with my shipment?
If you encounter a problem with your shipment, such as the shipment never arriving or being delivered to the incorrect address, please don't hesitate to contact us. We are happy to contact the shipping company and investigate the problem for you.
When should I expect my shipment?
Please note that shipping times may vary with customer's location; while shipments should not take longer than listed below, they are sometimes faster. Please remember that count of business days begins on the day after the order ships and does not include weekends.

UPS GROUND
By 5:30 PM end of 6th business day
UPS 3 Day Select
By 5:30 PM end of 3rd business day
UPS Second Day Air
By 5:30 PM end of 2nd business day
UPS Next Day Air Saver
By 5:30 PM end of next business day
UPS Next Day Air
By 10:30 AM next business day
UPS Next Day Air Early A.M.
By 8:30 AM next business day
UPS Next Day Air Saturday Delivery
By 10:30 AM next day
FedEx Express Saver (3-Day)
By 5:30 PM end of 3rd business day
FedEx 2-day
By 5:30 PM end of 2nd business day
FedEx Standard Overnight
By 5:30 PM end of next business day
FedEx Priority Overnight
By 10:30 AM next business day
FedEx First Overnight
By 8:30 AM next business day
International Shipments
Please note that delivery times on international shipments varies greatly from country to country, and so we cannot specify an outside delivery time for these methods.
UPS Standard
UPS's slowest method of shipping internationally
UPS Worldwide Expedited
UPS's intermediate method of shipping internationally
UPS Worldwide Express
UPS's fastest method of shipping internationally
FedEx International Economy
FedEx's intermediate method of shipping internationally
FedEx International Priority
FedEx's fastest method of shipping internationally