Terms & Conditions

Return Merchandise Authorizations (RMA)

How do I request an RMA?
If you receive an order and are dissatisfied with its contents, you may request a return authorization by fax (435-578-2885), e-mail (rma@procablesupply.com). When you make your request, please state your reason for returning the parts. When we receive your request, we will respond with the RMA instructions.
In what time frame must I return my order?
Pro Cable Supply has a return policy of 30 days; that is, you must request your RMA within 30 days of the shipping date. Once an RMA number has been issued, we ask that you ship the item back to us within fourteen days or additional charges may apply.
Do I need an RMA number to return an order?
We do not accept any returned goods without an RMA number. Refusal of shipment when a package is delivered does not constitute a request for an RMA, and refused shipments cannot be refunded fully.
How will my return be credited?
Once the returned items have been received, customers can expect a credit onto their card within two weeks. A detailed confirmation of this credit can be e-mailed upon request. For our customers who use purchase orders, a revised invoice or credit memo can be expected within two weeks.
How much of the original order amount will be credited?
Pro Cable Supply charges a 20% restocking fee on almost all returns. Exceptions to this include defective merchandise (return merchandise is tested upon receipt) and internal errors in shipping. We cannot normally credit original shipping costs, and just as a retail store cannot credit you for gas costs while driving back to their store, Pro Cable Supply cannot credit return shipping under any circumstances.